Frequently Asked Questions
Everything you need to know about stepping into comfort.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since Heavenly Feet focuses on comfort, we recommend measuring your foot from heel to toe and comparing it to our chart. If you are between sizes, we suggest sizing up for the best fit.
What is your return policy?
We offer a 30-day return window for all unworn footwear in its original packaging. Simply visit our returns portal to generate a prepaid shipping label. Please note that a small restocking fee may apply to clearance items.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout. Please be aware that international orders may be subject to local customs duties.
Are Heavenly Feet shoes vegan-friendly?
Many of our styles are crafted using high-quality synthetic materials and vegan adhesives. Look for the 'Vegan Certified' badge on the product description page to identify these specific animal-friendly options.
How should I care for my new shoes?
To maintain the longevity of your footwear, we recommend wiping them with a damp cloth and mild soap. Avoid machine washing unless specifically stated on the care label, and always air dry away from direct heat sources.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay for your convenience.